Welcome to GlimmerBaiyu.com (hereinafter referred to as “this website”). To ensure that you are fully aware of our refund policy, please read the refund terms below. By placing an order, you agree to these terms.
Refund Terms
Return Period: You can apply for a refund within 30 days of receiving the product. Please ensure that the product is unused and retains the original packaging and tags.
Product Condition: Returned products must be in original condition, including unused, unwashed and undamaged. We reserve the right to reject return requests if the product condition does not meet the requirements.
Apply for a Refund
Return Application: If you need to apply for a refund, please contact us through the following methods:
Email: glimmerbaiyu@glimmerbaiyu.com
Phone: (+1) 3148162279
Live Chat: Visit our website and communicate with a customer service representative in real time through the chat window in the lower right corner of the page.
Application Information: Please provide your order number, reason for return and detailed information of the product. We will provide you with a return address and further return instructions.
Return Processing
Return Costs: Return shipping costs are usually borne by the customer. For returns due to incorrect shipment or defective goods, shipping costs will be borne by us.
Return Address: Please send the returned goods to the specified return address according to our instructions. Please keep the mailing receipt and tracking number in case the return package is lost.
Refund Processing
Refund Method: Refunds will be refunded to your payment account. Refunds are usually processed within 5 business days after we receive the return and confirm the status of the goods.
Partial Refund: If the returned goods are not eligible for a refund, we may provide a partial refund or deny the refund request.
Order Cancellation
Cancellation Policy: You can cancel your order at any time before the order is processed. If the order has been processed or shipped, you will need to apply for a refund according to the return process.
Cancellation Fees: If the order has been shipped and the cancellation request is made after the shipment, the return shipping costs will be borne by the customer.
Refund Terms Changes
Terms Modification: We reserve the right to modify these refund terms at any time. All changes will be posted on this website and will take effect immediately upon posting. Please check these terms regularly for the latest information.
Thank you for choosing GlimmerBaiyu.com. We are committed to providing quality service and ensuring that you are satisfied with your shopping experience.