Welcome to GlimmerBaiyu.com (hereinafter referred to as “this website”). To ensure that the problems you encounter during the use of this website can be effectively resolved, please read the following problem terms carefully:
Problem Report
Problem Feedback: If you encounter any technical problems, functional failures or other related problems when using this website, please report them to us in the following ways:
Email: glimmerbaiyu@glimmerbaiyu.com
Tel: (+1) 3148162279
Online Chat: Visit our website and communicate with the customer service representative in real time in the chat window in the lower right corner of the page.
Processing Time
Response Time: We usually respond to your problem report within 1-2 business days. If your problem is more complex or requires further investigation, the processing time may be longer. We will resolve your problem as soon as possible and keep in touch with you during the resolution process.
Priority: We will determine the processing priority based on the urgency and scope of the problem. Urgent problems will be handled first to ensure that the impact on you is minimized.
Problem Type
Technical Problems: Including website failure to load normally, functional failures, login problems, etc. We will diagnose and fix these problems as soon as possible to restore normal service.
Order issues: including order confirmation errors, delayed shipments, product out of stock, etc. Please provide the relevant order number and detailed description so that we can accurately solve the problem.
Payment issues: including payment failures, refund requests, billing errors, etc. Please provide payment information and details, and we will process your request as soon as possible.
Information provision
Detailed description: In order to solve your problem more effectively, please provide detailed information and screenshots (if applicable). This will help us understand the problem and provide solutions faster.
Privacy protection: We will strictly protect your personal information and ensure that your problem report is only used to solve relevant problems. For detailed privacy protection measures, please refer to our privacy policy.
Problem solving
Processing results: Once the problem is solved, we will inform you of the processing results by email or other contact methods. If the problem is still not solved, we will continue to follow up until the problem is completely solved.
Remedies: If the problem causes inconvenience or loss, we may provide remedies such as discounts, coupons or other compensation to thank you for your understanding and patience.
Disclaimer
Limitation of liability: Although we are committed to solving all problems in a timely manner, due to various factors, we are not responsible for any damages or losses caused by the use of this website or the problem solving process.
Modification of Terms
Update of Terms: We reserve the right to modify these Terms at any time. All changes will be posted on this website and will be effective immediately upon posting. Please check these Terms regularly for the latest information.
Thank you for choosing GlimmerBaiyu.com. We are committed to providing you with high-quality service and look forward to helping you with any issues.